Legal
Refund & Cancellation Policy
Last updated: January 2026 — Please read these terms carefully before using the platform.
This page explains how a booking is cancelled and how any amount paid is refunded. It restates Section 4 of our Terms & Conditions word for word — there is no separate or additional policy.
Booking and Cancellation Terms
• A booking is considered complete upon confirmation by the owner
• Cancellation policies vary by branch and are set by the owner
• For pay-on-arrival bookings, tenants must notify the owner in advance if cancelling
• Booking disputes are resolved first through direct agreement, then through platform support channels