Your account
Delete your Hajz Shahr account
You can delete your Hajz Shahr (حجز شهر) account yourself, on the website or in the Hajz Shahr app. This page explains how, and what happens to your data.
How to delete your account
- Sign in on hajzshahr.com or in the Hajz Shahr app.
- Open your account settings and press «Delete account» at the bottom.
- Choose WhatsApp or SMS, and we send a code to the phone number verified on your account. If your account has no verified phone number, the code goes to your email.
- Enter the code. Your account is switched off at once and you are signed out on every device.
7 days to change your mind
If you sign in again within 7 days, the deletion is cancelled and your account comes back as it was.
After 7 days the account is deleted automatically overnight and cannot be restored.
What is deleted
• Your name, email address and phone number
• Your password and your Google or Apple sign-in links
• Saved properties, notifications and notification settings
• Your devices' registrations for notifications
• Your login history, including IP addresses and device details
What is kept, and why
• Records of past bookings, because they are accounting records. They are kept only as long as Saudi law requires, and are no longer linked to an account anyone can sign in to.
• A security log entry recording that the account was deleted, with no name, email or phone number.
When an account cannot be deleted yet
• While you have a pending booking or a current stay. Once it has ended, you can delete your account.
• Property owner, staff and partner accounts hold other people's business, so our team closes them. Email support@hajzshahr.com and we will help.
Can't sign in?
Email support@hajzshahr.com from the email address on your account, or use our contact page, and ask us to delete it. We will confirm it is you before we do.