Complaints & Suggestions
Your feedback matters. If you have hit a problem with the platform or with a booking, or you have an idea for improving the service, write to us here. You will receive a reference number so you can follow it up.
How we handle your complaint
- 1. Your complaint is logged the moment you send it and is given its own reference number.
- 2. Our customer service team reviews it and assigns an owner and a priority.
- 3. We contact you on the channel you gave us, within two working days as our target.
- 4. The complaint stays open until it is closed, and you can ask about it at any time using the reference number.
Complaint form
Other ways to reach us
Email: support@hajzshahr.com
Mobile: 0555131881
And if you do not reach a satisfactory resolution through the platform, you have the right to escalate your complaint to the competent authorities in the Kingdom of Saudi Arabia.